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Members FAQ
 

Questions from members/visitors

1. Generalities
2. Game topics
3. Technical issues
3. Pricing policy


Questions asked by members/visitors

1. Generalities
 
Question Answer
What is WebCamPoker©? Webcam Poker is a new and revolutionary concept that combines the excitement of a poker game with the pleasure of a video chat. This original mixture was created in order to give you the greatest satisfaction the internet was able to provide so far.
How can I play this game? If you want to fully benefit from this unique service you have to be a WebCamPoker© member. You can easily obtain your membership here.
How much does the membership cost? The WebCamPoker© membership is absolutely FREE. All you have to do is to complete the WebCamPoker© registration form. However, in order to verify your credit card, we try to authorize the minimum accepted transaction amount of $1. But you will not be charged for this $1 amount. So the membership is totally FREE!!!
What do I get with this WebCamPoker© Free Membership? By becoming a WebCamPoker© member, you will be able to fully enjoy our game by playing, watching and chatting with our dealers who, besides their beauty, have outstanding poker skills. If you don’t believe us, just go and play with them and you might be surprised. You can also participate in free text chat, view all the dealers’ photos, share your opinions with other members or dealers in the WebCamPoker© private forum and you may also publicly prove your poker skills by choosing to show up in the rankings.
Is my registration process secure? The data you are about to fill in is absolutely secure and confidential. We will never share this data with anyone and, above all, the web page itself is on a secure server so all data exchange is unavailable for others to see. Don’t panic, your secret ’s safe with us!
Hmmm… I can’t find my question among these. What should I do? So you haven’t found your answers yet. In that case there is only one thing you have got left – consult our live support.

2. Game topics
 
Question Answer
How do I start playing? Just login and go to “List of tables” and join which table you prefer, with a “Join Table” button available. You can also do this from the Dealer Profiles by clicking “Play with me”.
If the table I want to join has a game in progress, how can I contact the table dealer? You can use the Free Message Module from the List of Tables. Click on the “Send Message” in order to deliver your messages to the dealers. It is free, and you can use it if you are logged in.
Ok, now I’m sitting at a table, what next? After you join a specific table, the dealer will start the game, you will be able to see your cards and play with them. After a round is finished it is still the dealer who starts a new game.
How many credits do I have? The WebCamPoker© membership gives you a starting amount of 1000 credits. As the game goes on, the credits amount may increase or decrease, and those left will be available for other game sessions.
What if I lose the starting 1000 credits? The only way of differentiating among the members that have lost 1000 credits (or multiple of 1000), in terms of rating, consists of showing next to the credit figures an icon representing a pair of pants in exchange with an additional 1000 credits.
And how can I get back my pants? As soon as you gain more than 1000 credits you can get back one pair of pants for every 1000 credits. You can do this from the member panel.
Why do I need to get back my pants? For your honor … and for reaching our Hall of Fame.
What about the dealer credits? Unlike you, the dealer has a fixed starting credit amount of 300 for every poker game. On an adult table, if the dealer loses the initial 300 credits he/she will receive an additional 300 credits for a piece of his/her clothes.
Hmmm… I can’t find my question among these. What should I do? So you didn’t find your answers yet. In that case there is only one thing you got left – consult our live support here

3. Technical issues
 
Question Answer
I forgot my password, how can I find it? What?!? You forgot your password?!? You shouldn’t … worry too much, these things happen. Just click the password recovery link and you will be redirected to our live video support and you will get it online.
On which browser does WebCamPoker© work best? WebCamPoker© was designed for a 100% Internet Explorer 5.5 compatibility, optimized for a 800x600 screen resolution and we offer any type of support for this browser. It also works on other browsers but we don’t assume any responsibilities for certain malfunctions.
What Operating Systems does WebCamPoker© support? WebCamPoker© has been tested and works on the following operating systems:
Windows 95
Windows 98
Windows Me
Windows NT
Windows 2000
Windows XP
What are the minimum system requirements to play on WebCamPoker©?

WebCamPoker© minimum system requirements are:
90 MHz Pentium (or equivalent) processor
16 MB of RAM
A 28.8 Kbps modem
Web browser (Internet Explorer, Netscape Navigator, or AOL) version 4.0 or above
However we recommend:120 MHz or faster Pentium (or equivalent) processor
32 MB RAM (64MB if running Windows NT)
A 56Kbps modem or faster Internet connection (DSL, T1, cable modem, ISDN, etc.)

Do I need any plug-in? Playing on WebCamPoker© does not require any kind of plug-in! All you have to do is register and choose the most challenging opponent - and believe us, this could be the most difficult task. You just can’t make up your mind among so many beauties.
How do I end my WebCamPoker© game? There are two ways to end your WebCamPoker© games: by clicking “End game” located on the bottom of the game window or by closing your browser window. In both cases you will end your gaming session. You should also end it in case you encounter any technical difficulties to prevent further billing for that gaming session.
Hmmm… I can’t find my question among these. What should I do? So you haven’t found your answers yet. In that case there is only one thing you have got left – consult our live support.

4. Pricing policy
 
Question Answer
Do I have any discount? There are two types of discounts: the starting bonus of 3 favorite dealers who will offer you a 20% discount for every game you play with them and the earned bonus that the players will receive at the end of a specific period of time.
Well, I have joined a table. So when do you start charging? The moment you join a table. However, if you spend less than 30 seconds at the dealer’s table, it won’t cost you anything.
Ok now, when do you stop charging? The moment you wish to terminate the game by pressing “end game” or by closing the browser window.
Hey, I have joined a table but I cannot see the dealer. Do I have to pay anything for that?

30 seconds will be enough time for you to determine if you can play the game in good conditions. So, if there are any dealer or connection problems you should leave the specific table within 30 seconds and you won’t pay a dime for that.

My credit card has expired, can I update it or give you a new one? If your credit card has expired or it has reached its limit you may update/change it here
My account has been suspended. What next? As soon as we successfully charge your credit card with the due amount your account will be unlocked. We also suggest you to check with your bank as to why this amount could not be charged.
Hmmm… I can’t find my question among these. What should I do? So you haven’t found your answers yet. In that case there is only one thing you have got left – consult our live support.

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